Refund policy

Return Policy (a.k.a. The Cookie Clause)

We bake big, bold cookies — not excuses. Because our treats are fresh, handmade, and perishable, all sales are final. No returns. No refunds. No "I changed my mind."

But listen — we’re not monsters. If your order shows up looking like it went through a WWE match or there’s a legit mistake on our end, email us at carly@carlysbigasscookies.com within 48 hours of delivery with pics and your order number. We’ll take care of you.

We don’t do drama — just damn good cookies. 💁♀️🍪